Effective communication is the key to success!

I often get asked about what I think it takes to be successful in business, and in life. I have often heard answers such as a sense of humour, determination, and flexibility. But, as I reflect on past issues and successes, and my personal and professional long term relationships, I have to say my key to success is effective communication! Tons and tons of communication, in various types and forms, with constant feedback, is the key to all successful relationships.

Over the years of placing and hiring thousands of people, I have learned a lot about expectations, and communicating them clearly is rule # 1. If people don’t know what is expected of them, how can they succeed? I completely believe in job descriptions, as long as they are accurate and comprehensive enough for employees to know what the objective of the job is and what it takes to do it right.

If two parties do not agree to something but take the time to discuss it, the issue may be solvable. But, if they do not communicate effectively, nothing will change or one will choose to leave. Issues and misunderstandings will occur, but how someone decides to work through the problem is the key. Marriages and family relations are like that. The more communication, the better! Many people were taught to keep their feelings to themselves, keep their emotions under wraps, and to not talk about family matters, but that creates tension that does not have an outlet. Other people are taught to communicate passionately, whether in conflict or in love, and I believe those relationships are stronger than those which are generally silent.

Workplaces are similar to family dynamics; people need to be social in some way, they need to be appreciated and understood, and certainly they need an opportunity to share their thoughts and feelings about their work. I know for a fact, that if someone does not feel comfortable communicating with a manager or co-workers, they will spill their guts to someone else, perhaps another employer or competitor.

There are many communication styles and personality types, but that is irrelevant. The style, as long as it is respectful, doesn’t matter. The ability to communicate, however, does matter. Employees want to be heard and want a vehicle to communicate with each other and with their bosses. Spouses need to communicate what is working or not working for them, and then need to listen to their partners. Everyone needs to be able to share what they want or don’t want, how they feel or don’t feel, and what their expectations are, as they see it. That is the sort of open communication that will lead to a successful life!